Root Cause Analysis and Problem Solving

Root Cause Analysis and Problem Solving

Workshop Overview:

In a recent Wall Street Journal article, problem-solving was cited as the top skill for ensuring business success. Make sure your team keeps this skill sharp by mastering one of the most effective problem-solving techniques: Root Cause Analysis. In this hands-on workshop, participants learn the tools and techniques of Root Cause Analysis by applying them to current problems faced in their workplace.

Workshop Outcomes:

This highly interactive session will provide:

  • A clear understanding of what Root Cause Analysis is and how it relates to problem solving
  • The ability to effectively use the fundamental tools associated with Root Cause Analysis
  • An opportunity to practice Root Cause Analysis and the associated tools on a real workplace problem

Workshop Key Topics

  • Understanding Root Cause Analysis
  • Creating Well-Defined Problem Statements
  • The 7 Steps to Successful RCA
  • Mastering the Tools of RCA:            
  • Problem Statement Matrix
  • Brainstorming
  • Fishbone Diagram
  • Solutions Selection Matrix
  • Force-Field Analysis
  • Cost-Benefit Analysis
  • Action Plan

Workshop Length: 1 day
Can be customized to needs of participants


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Nationally acclaimed speaker

International bestselling author Jeff Wolf is now available for your next meeting, conference or convention to provide a high-energy presentation filled with strategies and techniques attendees can immediately apply to improve their skills.