James D. Feldman, one of the leading advisors and provocative thinkers and speakers, is recognized for his “shifts’ in thinking in corporate customer service, innovation, change management, and persuasive presentation skills. He has developed major shifts for Freeborn & Peters, Winston & Strawn, Toyota, Apple, Microsoft, Verizon, Xerox, Coca Cola, Helene Curtis, Foxwoods Resorts, Hyatt, Marriott, Carnival Cruise, Lucent, AT&T, Aria Casino and Resort, McDonald’s, and many other major firms.
With over 500 keynote or breakout presentations to American Family Insurance, Society of Incentive Travel Excellence, Association of Incentive Marketers, Promotion Marketing Association, Branding Association, National Restaurant Association, American Dental Association, Association of Fund Raisers, Association of National Advertisers, Association of Destination Management Companies, etc. he has ‘shifted’ the thinking of tens of thousands of attendees.
His ‘plain talk to smart people’ has challenged business leaders to think about their future. He has advised hundreds of small and large firms and won many awards including Gold Key, Crystal Awards, AIM Achievement, etc. He has served on the board of directors for over a dozen organizations. He was a major factor in raising $450MM for Breast Cancer Research.
Jim has earned industry certifications including, CSP, CITE, CPIM, CPT, CPC, PCS, He is an Adjunct Professor in Innovative Hospitality and lectured at University of Illinois, Northwestern University and more. His work is published in over 40 magazines with over 150 articles and interviews. He has a MBA from the University of Illinois and continually attends educational events to keep his focus on the shifts in our culture, business, and future.
James advises companies on building strong customer-concentric organizations. The process begins with the development of a focused strategy for the purpose of providing exceptional service visions and communications across all departments. The powerful result is they become a more enlightened organization that influences the behavior and a competitive differentiation as the prime objective.
Building a strong innovative, thought-provoking and exceptional service to Clients involves the development of a roadmap that deals with the shifting, ominous and rampant change and paradigmatic shifts unlike any other time in commercial history. His topics demonstrate changes based on a series of interrelated actions, which include: Customer Service, innovative problem solving, performance improvement metric and rewards, core values, personality, visual and verbal language, persuasive presentations a with a focus on obsessive intimacy.
James also offers companies the following programs.
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