Word Count: 990 words
Time to Read: 2-3 minutes
"The most important single ingredient in the formula of success is knowing how to get along with people." - Theodore Roosevelt
After 25 years in the "business of people" as a consultant, educator and mother, I know that sometimes people just don’t get along and getting others to "play nice" isn’t always easy. When there is a job to be done and something is impeding progress, estimates are that over 85% of the time, the solution involves people learning to communicate and interact positively with each other.
Below are three steps toward positive interactions and effective communication designed to move your teams swiftly down the road to success.
Step One: Understand Your Personal Style
"Every advance, every achievement of mankind, has been connected with an advance in self awareness" - C. G. Jung, Psychological Reflections
The first step to positively interact with others is to understand oneself. Understanding what makes you tick, your likes, dislikes, your decision making style, and how you prefer to communicate as well as your values are key to understanding others. Effective communication and positive interactions are built on the foundation of understanding of self and others.
If your team is unable to spend at least a half-day gaining insight into personal style, then seek out a professional coach who has access to one of the many personality assessments on the market today. Even if you have taken a personality assessment in the past, you will find many benefits in re-evaluating your style. Results offer valuable time to reflect on how you are responding to current conditions along with the effectiveness of your communication skills.
Remember that no assessment can describe the totality of anyone. And, just as important as choosing an assessment is choosing a coach or facilitator that holds people in high regard and is not coming in biased toward "sides" in the organization or team. This person can then guide you through the maze of available assessments and assist you in choosing what is right for you and your situation.
Finally, understanding personal style is not the end-all answer to solving issues. It’s much like weight loss; a good program involves a variety of measures to lose weight. The expectation that if we count calories for one day we will lose ten pounds is just as unrealistic as expecting one session on differences in personal style to solve all people issues.
Step Two: Clarify and Share Values
"Values provide perspective in the best of times and the worst." - Charles Garfield
Reflect on your core values and list the top five that serve as a guide to your workplace behavior. Many programs on the market such as the Get Real Guide to Your Career by PeopleThink will be helpful in this process.
Understanding not just the core values of your organization, but the values of each individual on the team is crucial in providing perceptive as to why there are differences in behavior. Open discussions about team member’s values will prove to be worthwhile and thought provoking. The time spent discussing values will set an essential foundation toward building trust and cultivating positive interactions.
Step Three: Follow Your Gut
I recently took my college-aged daughter to a self-defense class for women. Prepared to start right in and learn my self-defense moves, I was surprised with rule number 1, TRUST YOUR GUT! If your intuition and senses are telling you something is wrong, listen and get out!
The same applies to our world at work. If you sense something is wrong, listen to your instincts! Stop and analyze the situation. Is it a difference in personal style or values? Or is there disrespect or bullying behavior in the office?
Doctors Gary and Ruth Namie, authors of The Bully at Work, define bullying as "repeated, health-harming mistreatment of a person by one or more workers that takes the form of verbal abuse; conduct or behaviors that are threatening, intimidating, or humiliating; sabotage that prevents work from getting done; or some combination of the three." According to the Workplace Bullying Institute (BWI) and Zogby International, 37% of American workers have been bullied at work and that bullying is four times more prevalent than illegal, discriminatory harassment. The survey was done in 2007 when 146 million Americans were employed, meaning an estimated 54 million Americans have been bullied at work.
If you are a target of bullying behavior, Namie and Namie suggest three clear steps: admit the behavior is happening, take a time out to care for yourself, and expose the bullying behavior.
As a leader in your organization, you need to pay attention! According to Namie and Namie, targets "are blessed/cursed with a strong work ethic. They just want to be ‘left alone’ to do their work." The WBI-Zogby Survey found that 77% of bullied individuals lost the jobs they once loved in order to put a stop to the bullying. Translation, you could be in danger of losing some of your most valued employees.
As a leader, it is imperative that you take a good hard look in the mirror. Could your intentions be viewed by others as controlling and manipulative? Is your ego getting in the way of seeing the difference between intentions and impact? Your intentions may be good and you may be the most passionate person around, but if your intent and passion are causing an impact that is controlling and manipulative, you could be the problem and could be on the verge of losing significant human resources.
"Knowing how to get along with people" as Theodore Roosevelt states, is the most important thing you can do to be successful. In understanding others, their personal style and values, and by putting a stop to bullying behavior, the workplace will be an enjoyable, fun and exhilarating experience. You will be on the road to success, a road that solves problems instead of creating them!
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