TO SUPPORT CUSTOMER SERVICE
Whether or you not the words “customer service” appear in your official job title, we are ALL customer service representatives for our organizations. There is no telling who may be on the other end of the phone when we answer. Are you prepared to deliver a stellar customer service experience for the caller? Are you equipped to deal with an irate customer? Do you know what behaviors most customers expect when they call an organization with a question or problem? Do you know what is considered proper “telephone etiquette” when putting a caller on hold or transferring a call? Do you know how to use your organization’s telephone system so that you’re maximizing its efficiency while treating the caller appropriately? This fun and educational event helps participants put themselves in the caller’s shoes to identify what constitutes “bad” customer service versus “good” customer service and how easy it is to provide the latter.
Who Should Attend this Event:
People at any level within an organization who use the telephone and voicemail as part of their daily work routine.
Participants of this event will leave with:
This event runs one hour.
Leadership insights in your inbox.