“Human error is not the cause of failure but it’s the symptom of a failing system.” Did you know that 75% to 96% of all incidents are systemic in nature? Only a relatively small percentage is directly attributable to technical failure (less than 2%) and individual or groups of people.

Be this as it may, you will earn your best Internal Rates of Return on investments and change projects that improve the quality of your organization as a singular, unique and integrated system. This requires a holistic approach rather than an emphasis on optimizing (cutting cost) within one or more singular silos of specialized knowledge.

Moreover, replacing people by machines increases complexity and thus promotes the chance for human error to occur more than it prevents.

Rather than trying to change the human condition, reducing the fallibility of man, we are well advised changing the conditions under which humans work. This approach has been deployed successfully in commercial aviation, maritime operations and the Military since 1990.

Who Should Attend

Executives and Senior Managers in charge of:

• Operations
• Information Technology
• Organizational Development
• Business Process Management
• Personnel (Human Resources/Capital)
• Risk Management

Outcomes

Participants will take-away:

• “Human error is not the cause of failure but it’s the symptom of a failing system”
• “Although we cannot change the human condition, we can change the conditions under which humans work”
• Big disasters are caused by many little errors and violations committed over time due to poor organizational design, incorrect implementation of change initiatives, faulty maintenance of the business system and bad management decisions by which people are (inadvertently) set-up to fail.

Key Topics

• Recognizing the pattern of Human Error
• How vulnerable are you to Human Error?
• The Human Factors Analysis and Classification System (HFACS)