“If you cannot explain what you’re doing in terms of process, you don’t know what you’re doing.” - W. Edwards Deming

Process is a collection of activities performed through the interaction of people with machines. These processes perform functions by which we define the business and everyone’s position within the organization.

We can differentiate our organization from other similar organizations by the way we organize our processes. In other words, processes contain the secret to your sustainable competitive advantage.

Whenever something challenges your performance or when growth requires the implementation of new technology, or integration of two or more platforms or organizations, it has to be accommodated by process.

Business Process Engineering performs this function of accommodating change, stream-lining operations and guaranteeing the constant quality of performance.

Who Should Participate

Executives and Senior Managers in charge of:

• Operations
• Information Technology
• Change initiatives (project managers)

Outcomes

Participants will take-away:

• Processes must be described end-to-end
• Processes pass through multiple departments
• Whose responsibility is it anyway?

Key Topics

• Everything is process and only few know about it
• Relationships between means & ends and cause & effect
• How complexly interdependent processes are executed on tightly coupled resources