Hans Muessig has over twenty years experience in the fields of IT management, customer relationship management, and organizational effectiveness. He has held leadership positions in private industry and higher education. He is an open and “out-of-the-box” thinker and an accomplished coach, teacher and trainer, catalyst, and change agent. He brings a rich, patient, and nuanced perspective to the sometimes thorny challenges of B-to-B customer relationship management – at what he calls the “customer interface” between sales and service teams, and their clients. Hans gives Wolf Management Consultant’s clients a competitive edge, a differentiator, in working with their business partners.
Hans spent eleven years at AT&T as a sales manager, data network consultant, and project manager. For the last five years Hans managed AT&T’s Total Account Management program (TAM) for the Enterprise segment – Fortune 2000 – of AT&T clients. TAM is a comprehensive sales effectiveness program for building and maintaining strategic relationships with clients. He also managed the Shared Expectations program (part of TAM) and greatly expanded that program from 10 sessions per year, to 155 sessions globally per year four years later (460 sessions total over five years). Directly or indirectly these sessions contributed over $1 billion in net new revenue to AT&T. Hans facilitated over 200 sessions – nearly 50 globally – and trained 7 additional facilitators. One-third of the Fortune 100 companies participated in Shared Expectations sessions, often multiple times. Shared Expectations is a “best practice” being adopted widely; the process results in increased revenue and measurable improvements in client satisfaction.
Shared Expectations is one component of Hans’ expertise in sales and service effectiveness, customer relationship management, and organizational effectiveness. This broad and detailed experience with clients across multiple industries and regions of the world allows Hans to bring many insights to the challenges at the customer interface, whether in the “front office” where a business sells, partners, and works with clients; or in the “back office” as they fulfill client orders and work with suppliers. Equally at home dealing with process challenges, CRM issues, or sales strategies, Hans gives teams the advantage they need to survive and excel in these challenging times.
Examples of Hans’ experience include:
Prior to joining AT&T Hans served as CIO and Director of IT Services for a major food products co-packer, where he launched and directed a four-year process, application, and infrastructure reengineering project.
Hans is an experienced coach, trainer, and facilitator, a trained conflict mediator, and a qualified neutral under Rule 114 of the Minnesota State Supreme Court. He is a graduate of Carleton College and holds a masters degree in History from the University of Iowa. He enjoys international travel, camping and canoeing in northern Minnesota, photography, and his three Welsh Springer Spaniels.
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