In this era of "entitled disgruntlement," current and former employees, taxpayers, vendors, customers, or even job applicants can bring their inappropriate behavior right into the office, facility, agency, or field situations. With personal problems and economic stress on the minds of so many employees, it’s no surprise that inappropriate anger, threats, vandalism, and attacks have barged into the work environment so frequently. This session will help managers and supervisors understand and respond to a complex subject: threats and violence in the workplace.
Since workplace violence is less about homicide and more about threats (via frightening language, face-to-face interactions, written statements, email), this session focuses on managing employees' fears.
Since certain businesses and industries are more prone to this issue (retail, transportation, construction, high-stress and high-turnover jobs), this program provides materials and information on careful hiring and humane management of all employees, and especially high-risk ones.
Participants of the Session Will:
Workshop Key Topics:
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