When it comes to customer service, the first few seconds and your first few words can determine your success or failure. So, it's what you do and say, not necessarily just what you know, when it comes to creating customer satisfaction (or even better-- customer delight!) And for this reason, 'Out-Standing' Customer Service: Standing Out From the Crowd! goes beyond traditional customer service theory. Rather, it challenges workshop participants with realistic customer service situations, then provides practical and effective techniques that are immediately applicable on the job. Workshop participants learn to provide an overall level of service to customers that surpass that of the competition by teaching positive approaches that inspire them to believe in the value of customer service, and give them the skills and style to deliver it, through this fun and interactive workshop!
Participants of this event will leave with:
Workshop Key Topics
Workshop Length: This workshop runs 8 hours
Optimal Number of Participants: 12-16
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