Have you ever had a really critical employee transfer to another part of your business, or simply walk out the door...and everyone is left wondering how they did their job, or how to access what they knew?
You spend so much time and money hiring and training employees. What happens to all that knowledge when they transfer...or leave?
When a Key Employee transfers within your company, or prepares to leave to pursue other opportunities, it is critical that you find a way to “capture ” the knowledge that the employee has accumulated, and which is critical to the performance of that role in the business.
Often during such a transition, specific knowledge about a role’s needs and expectations falls through the cracks. Failure to capture this knowledge can have disastrous consequences for your business.
There are two kinds of knowledge that must be captured; explicit and tacit. 'Explicit' knowledge is the “what ” - the new sales strategy, the work process, the partnership agreement. 'Tacit' knowledge is the "how" - what was the rationale and the history behind that sales strategy, how is work actually done within that process, how does that partnership really work?
Key Employee Knowledge Capture is a process whereby business critical Intellectual Capital can be rapidly secured and re-assimilated into your business. Knowledge that should be retained generally falls into the following categories:
The completed process will:
Wolf Management Consultants LLC’s, Key Employee Knowledge Capture process can help you keep your Intellectual Capital right where it belongs with you!!
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