Workshop Overview:

High Impact Supervisor Skills is designed to support the new (or relatively new) supervisor in creating a work environment that enhances productivity, teamwork, and the achievement of business results. This highly interactive, experiential-based workshop focuses on providing powerful skills and tools that can be easily transferred from the classroom to the work environment. Through facilitator-guided discussion, skill practice exercises, and individual introspection, workshop participants will discover how they can become "high impact" supervisors right from the start!

Workshop Outcomes:

Participants of the session will:

• Clearly understand their roles as supervisors within their organization.
• Acquire and practice the essential skills and knowledge that support effective supervisory behavior.
• Establish a network with other supervisors as a foundation for continually developing their supervisory skills.

Workshop Key Topics

• Just What IS a Supervisor? Exploring Your Role
• What's Your Management Style?
• Managing Individual Performance
• Managing Team Performance
• Dealing with Difficult People

Workshop Length: 2 days (1 day version also available)

High Impact Supervisor Skills Workshop Outline

• Welcome, Intros
  "My greatest challenge as a supervisor is..."
• Mod 1: The Role of the Supervisor
  - Managing the Work versus Doing the Work
  - Supervisory Effectiveness
• Mod 2: Supervisor Styles
  - 4 Basic Styles
  - Supervisor Style Assessment
  - What's Your Style?
• Mod 3: Managing Individual Performance
  - Principles of Managing Performance
  - Objective Setting
  - Coaching and Feedback
  - Performance Review Essentials
• Mod 4: Managing Team Performance
  - Creating Buy-In and Change Within a Team
  - Building a Winning Team
  - Decision-Making in a Team
• Managing Difficult Situations
  - Conflict Management Essentials
  - Your Conflict Management Style
  - Managing Conflict Between Team Members                     
  - Role Play: Conflict Between Two Direct Reports
• Close: Questions, Comments, Evaluation