Workshop Overview

Emotional Intelligence is the ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity. (Cooper)

According to Daniel Golmen, author of Emotional Intelligence, 90% of the difference between star performers and average performers in senior leadership positions is Emotional Intelligence.

Good leaders are emotionally literate and secure and are not threatened by others or their differing opinions and beliefs. They do not become easily defensive or angered, and they acknowledge their fears encouraging others to do likewise. Good leaders are empathetic, accepting and compassionate. They are inspiring and motivating, adjusting their management style to the unique values and motives of those they lead.

Human beings are powered by emotion, not by reason. When you connect with their intellect as well as their emotions... the result is always powerful!

Case Studies on Emotional Quotient (EQ):

Sales agents in L’Oreal selected on the basis of EQ -

• Outsold those based on the old selection procedure by more than $91,370 yearly
• Net revenue increase of $2.5 million
• 63% less turnover during the first year

National Insurance Company -

• Insurance sales agents who were weak in EQ sold policies with an average premium of $54,000
• Those who were very strong in at least 5 of 8 competencies sold policies worth $114,000

USAF used emotional competencies to select recruiters

• The most successful recruiters scored significantly higher in EQ competencies
• Increased ability to select successful recruiters three-fold
• Immediate gain of $3 million savings annually
• GAO report to Congress resulted in a request that all military branches adopt this procedure for recruitment and selection

Workshop Key Topics

• What Is Emotional Intelligence?
• The Business Case for Raising Emotional Intelligence
• Intrapersonal Scales
• Interpersonal Scales
• Understanding Your Emotional Intelligence Scores
• Formulating a Plan to Raise Your Emotional Quotient
• Beginning the Plan

Workshop Outcomes

Participants of the session will:

• Clearly understand the benefit of raising their emotional quotient
• Identify and assess the five components of Emotional Intelligence: self-awareness, self-regulation, motivation, empathy and social skills.
• Recognize and examine their moods, emotions, and drives, as well as their effect on others

Participants will develop a personal action plan of strategies to:

• Control or redirect disruptive impulses and moods and the resolve to suspend judgment and think before acting
• Acquire passion to work for reasons that go beyond money or status and a propensity to pursue goals with energy and persistence
• Improve ability to understand the emotional makeup of other people
• Gain proficiency in managing relationships and building networks