Email Etiquette

Email Etiquette


Event Overview

In 2007, approximately 62 billion   emails were sent each day; by 2008, that number was up to 210 billion. It’s the most common way   for people in  business to communicate.  It’s fast,  it’s efficient.    But is it truly effective?  Why is it that the thread of emails   has to go back and forth  numerous times before a problem is resolved? Why is there so much misunderstanding of tone and intent?  In addition   to the miscommunication between individuals, companies regularly complain that their employees are treating email like an IM or   text  message.  Has anyone ever taught them  proper “email etiquette”? This highly  interactive event explains that etiquette: the pro’s and   con’s of email, its pitfalls, how and why to use certain  features of   email, and what features to avoid.   Participants will learn the “best practices” compiled by email etiquette experts when they surveyed   business  owners, customers, and email users. 

Who Should Attend this Event:

People who  utilize email as one of their main forms of communication in business.

Event Outcomes

Participants of  this event will leave with:

  • Knowledge of the appropriate  response time with email, balancing courtesy with too impulsive of a response
  • Understanding how to use  the subject field to their best advantage
  • Appreciation for the  proper level of formality or informality with their email audience
  • Suggestions for when to  utilize “cc”, “bcc”, “reply”, “forward”, etc. as well as the hazards
  • Tips regarding email formatting,  attachments, and emoticons
  • An understanding and  appreciation for the permanence and legal nature of email as well as the confidentiality  issues

Event Length

This event runs one hour.


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