Business-Process-Engineering - Improving Process Quality

“If you cannot explain what you’re doing in terms of process, you don’t know what you’re doing.” - W. Edwards Deming

Process is a collection of activities performed through the interaction of people with machines. These processes perform functions by which we define the business and everyone’s position within the organization.

We can differentiate our organization from other similar organizations by the way we organize our processes. In other words, processes contain the secret to your sustainable competitive advantage.

Whenever something challenges your performance or when growth requires the implementation of new technology, or integration of two or more platforms or organizations, it has to be accommodated by process.

Business Process Engineering performs this function of accommodating change, stream-lining operations and guaranteeing the constant quality of performance.

Who Should Participate

Executives and Senior Managers in charge of:

• Operations
• Information Technology
• Change initiatives (project managers)

Outcomes

Participants will take-away:

• Processes must be described end-to-end
• Processes pass through multiple departments
• Whose responsibility is it anyway?

Key Topics

• Everything is process and only few know about it
• Relationships between means & ends and cause & effect
• How complexly interdependent processes are executed on tightly coupled resources
• Leading Renovation/Innovation Projects

If you don’t like your old results but know exactly what results you want to achieve, you cannot just change results. After all, your old results are the effects caused by your old behavior. In turn, your old behavior is caused by your dominant thought patterns.

Consequently, renovation and innovation of business processes is a highly creative and mental activity. Once you become aware of your dominant thought patterns by way of questioning or interviewing, you can start entertaining brand-new ideas. Ideas that are outside your current thinking are often perceived as strange or at least a stretch of your comfort zone.

All that is required is to open one corner of your mind to the possibility that this new thought will lead to the new behavior that produces the new results that you want to achieve.

The next challenge is translating these new ideas into actions or behavior, which need implementation within the current system before they can become operational. This is where most projects fail. Don’t let that happen to you.

Who Should Participate

Executives and Senior Managers in charge of:

• Operations
• Information Technology
• Organizational Development
• Change initiatives (project managers)

Outcomes

Participants will take-away:

• Creativity and innovation is a form of Transformation
• Transformation takes place in the mind
• New ideas must be translated before they can become effective

Key Topics

• What triggers the need for change; desire or pain?
• What is the benchmark for success?
• How do you get from where you are to where you want to be?