This workshop explores how to manage conflicts and differences. Every day we must deal with differences: opinions, ideals, values, needs expectations, styles, behaviors and interests. Each of these differences has the potential for raising conflict. Successful businesses understand that developing conflict management/resolution skills within the workforce is no longer a "nice-to-know" subject, but has become a strategic imperative. This interactive workshop provides an opportunity to identify the various sources of conflict within organzations, explore conflict management/resolutions styles, and develop skills to effectively manage conflict in the workplace. Facilitator-guided discussion, self-assessment, skill practice and application will allow participants learn how to "fight nice".
Participants of the session will:
Workshop Key Topics
Conflict Management Fundamentals
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