 Event
Overview
OK, so you're not so sure you even want to
look for additional business opportunities with some clients.
Every interaction with them seems to be riddled with frustration.
And they take up so much of your time! However, difficult relationships
that can move through difficult circumstances and grow in productivity
and trust. This event concentrates on turning difficulty in client
relationships into trouble-free. Participants will explore the
various difficult "personalities" that exist, and then learn and
practice using techniques for successfully interacting with—and
sometimes even changing—these personalities.
Who Should Attend this Event:
People who wish present a consistent image
of a professional organization that is capable of effectively
managing and meeting the needs of the difficult client.
Event Outcomes
Participants of this event will leave with
the ability to:
- Identify what motives difficult behavior
- Identify different types of difficult personalities and acknowledge
their "triggers"
- Develop strategies to manage difficult clients
- Manage anxiety through the process of conflict management
Event Key Topics
- Understanding Difficult Behavior
- How You Listen Makes a Difference!
- Successfully Working Through Conflict
- Positions Of Perception
- Aggressive Versus Assertive Behavior
- Managing Anxiety
Event Length:
This event runs 1/2 day
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