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This unique
program is an experiential team and leadership development workshop
during which your team will:
- experience working together as a team outside the workplace
& build camaraderie
- identify team, leadership and workplace dynamics; surface
patterns of trust, communication and problem-solving
- discuss how your experience relates to the workplace
1
After explaining some of the basics of the way in which we work,
especially concerning the unique way that Wolf Management Consultants,
Inc. has created a "business simulation" using a rock climbing wall,
we make sure that everyone understands that our "Climb" challenge
is a team challenge, not a rock climbing exercise. We emphasize
"100% participation" -- but just like at work not every member performs
the same function. There are multiple responsibilities and roles
(i.e., belaying, climbing, technical coaching, motivational coaching,
score keeping, and organizing). Some participants will choose to
be climbers, others might choose to "belay" (managing the safety
rope for the climber), still others may coach or keep score or help
keep the team on track with their goals. The important point is
that the team will be most successful when everyone contributes
his/her own unique talents and works collaboratively toward a team
goal.
2
Now that everyone understands they have different options for how
they will participate in the climbing challenge, we outfit the climbers
with safety equipment. After a demonstration of climbing and belaying
technique we provide one-on-one instruction and give everyone a
chance to practice both climbing and belaying. At this point typically
those participants who may have been reluctant to climb quickly
realize it¬s quite safe and doesn¬t require tremendous upper body
strength, so, they give it a try. This usually results in much cheering
and is highly motivating to the team because it shows that we can
accomplish much more than we ever thought possible, if we just try!
The support and trust of the team is critical to the success of
each team member.
3
Once the team has mastered the skills necessary for a safe climb,
we introduce a challenge. The challenge itself is customized to
the team so that it simulates issues, strategies and challenges
in the work environment. For example, a sales team might climb for
different color "tags" placed on the wall with each tag representing
$1M, 2M or $3M. An R&D team might be told they must retrieve these
tags in a certain sequence, which represent the phases of a project.
Leadership teams learn quickly in a "tethered" climb (where three
or more climbers must climb tied together) that communication among
an interdependent team requires vision and consistent feedback.
Every challenge, however, requires the team to set goals, define
roles, strategize, and work collaboratively. The emphasis is on
the goal, not on how high any individual climbs.
4
The discussion and debriefing of the Climb is important to the
afternoon¬s initiatives. Here we present research findings that
stress the importance of 12 team characteristics — such as goal-setting,
communication, trust, etc. By having the team assess their own performance
on these dimensions, we are able to talk about their own team dynamics,
and how those dynamics play out at work. We end with defining some
"performance improvement goals" and a commitment from the team to
practice some new behaviors.
5
Building on the performance improvement goals, participants are
presented with an entirely new climbing challenge. The earlier initiative
relied on individual contributions to the team. Our "tethered" challenge
requires that teams work much more interdependently. As 3-4 individuals
are tied together, they must climb in unison to achieve their goals.
Once one individual "falls," the entire team "falls" with them,
and the team must start over. This initiative is not as physically
challenging as it is mentally challenging, as it requires the team
to strategize much differently.
6
The final discussion of the day centers on the differences of the
two team types, individual contributions vs. interdependence, and
how the team can challenge themselves at work to continuously improve
their relationships and processes. As personal learnings are shared
among the team, individuals get a chance to talk about their personal
experience and commitment to improving the team once returning to
work.
7
One of the best things about experiential education is that the
team learns from the immediate feedback provided by the experience
itself. Participants immediately see the impact of their actions.
Because participants on the ground have a better "big picture" perspective
than the climbers, their coaching and communication are key success
factors to the climber. Ongoing feedback helps the team readjust
their goals and strategies. Belayers find out just how important
a support role can be. And, teams who work cooperatively frequently
exceed their own expectations for performance.
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