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High Performance Team Skills
Richard Buckles, Ph.D

Two realities have helped shape organization life today: first, that all organizations are faced with a primary challenge: to produce consistently superior performance, or they will soon not be producing much at all. Second, superior teamwork and superior work teams have been demonstrated to be a consistent strategy for producing superior performance in providing services and products.

Teamwork is what leverages the potential of an organization into superior results. Teamwork is the vehicle for integrating information, technology, competence, and resources. But teamwork is not easy, and it is not simple. For, without a clear, functional model to guide us, the task becomes so confused and contaminated with unsupported opinion and bias that it is impossible.

Our approach is to provide managers and other key people with a practical model and tools that they require for building superior teamwork and developing superior work teams. The following represents a summary of our basic approach to high performance team development.

High Performing Team—Competencies & Skills

Competency Skills
Group I - Leadership

1. Mission
2. Maturity
3. Leadership
4. Conflict Resolution

Group II - Customer Focus

5. Customer Partnering
6. Supplier Partnering
7. Marketing

Group III - Empowerment

8. Meeting Effectiveness
9. Decision Making
10. Problem Solving
11. Mutual Support (Recognition and Reward)
12. Coaching/Feedback

Group IV - Improving

13. Business Process Improvement
14. Measurement and Assessment

Group V - Learning

15. People Development
16. Best Practices/Shared Learnings
17. Benchmarking

Group VI - Competitive Advantage 18. Business Results

 

High Performing Team -- Implementation

  • Planning
  • Focus
  • Skill Development
  • Integration
  • Continuous Improvement

High Performing Team Development Process

 

Chicago Office
5550 West Touhy Ave., Suite 300, Skokie, IL 60077
PH: (847) 673-9090 | Fax: (847) 673-9850

San Diego Office
2223 Avenida De La Playa, Suite 208, La Jolla, California 92037 
PH: (858) 638-8260 | Fax: (858) 638-8229

Phoenix Office
1704 N. 74th Place, Suite 100, Scottsdale, Arizona 85257
PH: (480) 948-4571 | Fax: (480) 948-3309

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