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Two realities have helped shape organization life today: first,
that all organizations are faced with a primary challenge: to produce
consistently superior performance, or they will soon not be producing
much at all. Second, superior teamwork and superior work teams have
been demonstrated to be a consistent strategy for producing superior
performance in providing services and products.
Teamwork is what leverages the potential of an organization into
superior results. Teamwork is the vehicle for integrating information,
technology, competence, and resources. But teamwork is not easy,
and it is not simple. For, without a clear, functional model to
guide us, the task becomes so confused and contaminated with unsupported
opinion and bias that it is impossible.
Our approach is to provide managers and other key people with a
practical model and tools that they require for building superior
teamwork and developing superior work teams. The following represents
a summary of our basic approach to high performance team development.
High Performing Team—Competencies & Skills
| Competency |
Skills |
| Group I - Leadership |
1. Mission
2. Maturity
3. Leadership
4. Conflict Resolution |
| Group II - Customer Focus |
5. Customer Partnering
6. Supplier Partnering
7. Marketing |
| Group III - Empowerment |
8. Meeting Effectiveness
9. Decision Making
10. Problem Solving
11. Mutual Support (Recognition and Reward)
12. Coaching/Feedback |
| Group IV - Improving |
13. Business Process Improvement
14. Measurement and Assessment |
| Group V - Learning |
15. People Development
16. Best Practices/Shared Learnings
17. Benchmarking |
| Group VI - Competitive
Advantage |
18. Business Results |
High Performing Team -- Implementation
- Planning
- Focus
- Skill Development
- Integration
- Continuous Improvement
High Performing Team Development Process

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