Workshop Overview:

This workshop explores how to manage conflicts and differences. Every day we must deal with differences: opinions, ideals, values, needs expectations, styles, behaviors and interests. Each of these differences has the potential for raising conflict. Successful businesses understand that developing conflict management/resolution skills within the workforce is no longer a "nice-to-know" subject, but has become a strategic imperative. This interactive workshop provides an opportunity to identify the various sources of conflict within organzations, explore conflict management/resolutions styles, and develop skills to effectively manage conflict in the workplace. Facilitator-guided discussion, self-assessment, skill practice and application will allow participants learn how to "fight nice".

Workshop Outcomes:

Participants of the session will:

• Understand the nature and sources of conflict in organizations
• Assess their own conflict management style
• Develop new approaches to effectively manage conflict

Workshop Key Topics

• The Roots of Conflict
• From Managing Conflicts to Managing Differences
• Conflict Management Approaches
• Putting Conflict to Work: Application
  
  

Fight Nice!
Conflict Management Fundamentals
Workshop Outline

• Welcome, Intros
  "My Worst Nightmare...
  
• Mod 1: What's So Good About Conflict?
  • Conflict Defined
  • Sources Of Conflict
  • Conflict Reframed
    
• Mod 2: Conflict Management Styles
  • Conflict Management Style Assessment
  • The 9 Conflict Management Approaches
  • What's Your Style?
    
• Mod 3: Let's "Fight" Nice
  • Skill Practice
  • Application To Work
    
• Close: Questions, Comments, Evaluation