 Workshop
Overview:
High Impact Supervisor Skills is designed to support the new (or relatively
new) supervisor in creating a work environment that enhances productivity,
teamwork, and the achievement of business results. This highly
interactive, experiential-based workshop focuses on providing
powerful skills and tools that can be easily transferred from
the classroom to the work environment. Through facilitator-guided
discussion, skill practice exercises, and individual introspection,
workshop participants will discover how they can become "high impact" supervisors right from the start!
Workshop Outcomes:
Participants of the session will:
- Clearly understand their roles as supervisors within their
organization.
- Acquire and practice the essential skills and knowledge that
support effective supervisory behavior.
- Establish a network with other supervisors as a foundation
for continually developing their supervisory skills.
Workshop Key Topics
- Just What IS a Supervisor? Exploring Your Role
- What's Your Management Style?
- Managing Individual Performance
- Managing Team Performance
- Dealing with Difficult People
Workshop Length: 2 days (1 day version also
available)
High Impact Supervisor Skills
Workshop Outline
- Welcome, Intros
"My greatest challenge as a supervisor is..."
- Mod 1: The Role of the Supervisor
- Managing the Work versus Doing the Work
- Supervisory Effectiveness
- Mod 2: Supervisor Styles
- 4 Basic Styles
- Supervisor Style Assessment
- What's Your Style?
- Mod 3: Managing Individual Performance
- Principles of Managing Performance
- Objective Setting
- Coaching and Feedback
- Performance Review Essentials
- Mod 4: Managing Team Performance
- Creating Buy-In and Change Within a Team
- Building a Winning Team
- Decision-Making in a Team
- Managing Difficult Situations
- Conflict Management Essentials
- Your Conflict Management Style
- Managing Conflict Between Team Members
- Role Play: Conflict Between Two Direct Reports
- Close: Questions, Comments, Evaluation
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