BUSINESS PROCESS IMPROVEMENT

Event Overview

How many times have you said to yourself “There must be a better way to do this?” or “Why are we doing it THIS way?” Everyone in business is responsible for executing various processes and procedures during their day:  whether you’re processing forms, writing proposals, or creating a plan for marketing a new product.  These processes all have steps.  The question is:  are all those steps necessary?  As a popular book from the last decade was aptly titled, If it Ain’t Broke… Break It!, it’s important to closely examine our day-to-day processes to see if they are as effective as they were when we created them.  Are we getting the results we’re looking for?  Are our customers?  This analytical event examines the critical ingredients for an effective business process improvement initiative, whether it’s executed in a single department or throughout the organization.

Who Should Attend this Event:

People who want to streamline the processes and procedures in their work to get faster and more effective results.

Event Outcomes

Participants of this event will leave with:

• An analytical tool for understanding generally what the customer wants (“voice of the customer”)
• A procedure for identifying in specific terms the customer’s (or end user’s) critical requirements
• An understanding of how to measure and compare current performance to the customer’s critical requirements
• A definition of “process” and a knowledge of what elements are common to all “processes”
• Deeper knowledge of brainstorming and the various ways to utilize it as a tool for business process improvement
• Necessary tools for putting new processes and procedure into place and for maintaining them

Event Length