SUSAN SPALE, MBA

Susan Spale is highly experienced and skilled at designing, developing, and delivering training and consulting services for the workplace. Her areas of expertise include business strategy development and implementation, management skills, coaching, leadership, customer/supplier relations, team development, 360-degree feedback, process management, problem solving, performance consulting, and training evaluation. She also has extensive experience designing and facilitating key business meetings and other corporate events.

Prior to joining Wolf Management Consultants, Inc., Susan spent 15 years in the corporate sector working in business strategy, sales and training functions. She was a Senior Strategy Consultant with Lucent Technologies, where she coached executives and product managers in developing and implementing product and business strategies aimed at achieving key business goals. She was a Client Interface Manager for the Lucent Corporate Learning Center, the Switching Unit – the largest business unit in Lucent Technologies – to ensure that critical employee learning needs were successfully met. When the Lucent Learning Center was formed, she assumed the role of Training Evaluation Manager where she developed and implemented the strategy for determining training effectiveness, including tracking student reactions, student learning, the ability to apply learning to the work environment, and the impact of learning on business results.

Prior to her role at Lucent, Susan was a Senior Training Consultant in AT&T’s School of Business. She worked with both internal and external customers to assess business problems, and then develop and/or deliver relevant training to solve those problems. Several courses she developed are still in use by AT&T and Lucent Technologies today and include: Coaching Skills for Working with Others, Facilitation Workshop, Total Quality Management Overview, and Building Supplier Alliances. As "master facilitator" for these programs, Susan certified and coached new instructors in these programs.

While in the School of Business, Susan developed expertise in Total Quality Management, developing and teaching courses in Process Management and Improvement, Quality Leadership, Quality Improvement Cycle and Supplier Management. This expertise led to the position of Sales Quality Manager, where she supported National Sales Account Teams in their effort to better understand and exceed customer requirements.

Susan holds a B.S. in Education and a Master of Business Administration both from Northern Illinois University. She is a part-time faculty member at University of Phoenix Online, where she teaches undergraduate and graduate courses in Management, Leadership and Organizational Development. She is also a member of American Society for Training and Development (ASTD), has written several publications and has consulted and trained all over the continental U.S. and Europe.