MAYA HU-CHAN, MA

Maya is an international management consultant, executive coach, speaker, and leadership development educator.

She specializes in global leadership, executive coaching, organizational development, diversity, and cross-cultural effectiveness.

Harvard Business School has chosen her book "Global Leadership: The Next Generation" (Prentice Hall, 2003) to be one of their Working Knowledge recommended books.

Areas of Expertise

1. Global Leadership

As a frequent speaker at leadership and organizational development conferences, Maya is a thought leader and expert on Global Leadership and Global Workforce Development.

Based on the findings of a multi-year study sponsored by Accenture Institute for Strategic Change, Maya's book, "Global Leadership: The Next Generation", systematically identifies what tomorrow's global leaders will need to know, do, and believe - and shows emerging leaders how to deepen the skills and values they'll need to succeed at the highest level.

Through her research, Maya brought to the surface the type of skill sets that are indispensable for leaders competing in a global marketplace. "We wanted to create a kind of guidebook for global leaders." Maya says. "The book examines what tools and skills global leaders need to have in order to manage their teams across cultures and geographical boundaries."

She has developed and delivered successful corporate training programs on the following topics:
Global Leadership: Developing Leaders for Global Success
Building High Performing Global Teams
Leading and Facilitating International Meetings
Negotiating across Borders

2. Executive Coaching

Via face-to-face, telephone, and videoconferencing, Maya has coached over 3,000 leaders, from CEOs to front line supervisors in various functions such as R&D, Sales & Marketing, Human Resources, Supply Chain Management, Finance, Operation, Customer Services, Community Affairs, and Engineering.

Since 1988, she has worked with numerous "Global 1000" corporations as well as public sectors and non-profit organizations throughout North America, Asia, Europe, South America, and Australia. Majority of her coaching clients are senior leaders (CEO, SVP, VP, Director) in their organizations.

Maya has extensive experiences in creating customized 360 degree leadership assessment surveys, delivering one-on-one feedback, guiding clients to develop action plans with follow up strategies, and helping leaders achieve positive, long-term behavioral change.

3. Leadership Resource Guide

Based on client's corporate leadership profile, Maya has created customized Leadership Resource Guides for companies such as AT&T, Budget Rent-a-Car, Calpers, Eastman Kodak, Johnson & Johnson, MediaOne Group, Mirage, Northern Telecom, Schering-Plough, Siemens, and Sun Microsystems.

Available in hard copy and on-line, the Leadership Resource Guide has been translated into German, Spanish, and French and utilized extensively by leaders and employees throughout all levels in their organizations.

Maya states that "the Leadership Resource Guide is an invaluable tool to help leaders sharpen and develop their leadership competencies and to align with the organization's values. I believe that the combination of theory, action, real examples and skill building tips makes it a perfect resource for anyone who coaches others, is responsible for designing a leadership development program, or anyone who simply wants to be a better leader."

The customized Leadership Resource Guides are designed to fit the organization's vision, values, and its leadership profile.

This complete guide paints an objective and thorough landscape of best practices, with a wealth of triggers to stimulate productive thinking and concrete action. It includes thousands of helpful, practical, immediately usable suggestions on how to develop that specific behavior. 

The Leadership Resources Guide is a useful tool for senior executives, HR professionals, coaches, supervisors, and individual contributors. It is a user-friendly aid that helps leaders develop their personal action plan. Each of the leadership competency areas is addressed separately in an easy to follow, step-by-step format.

The Leadership Resource Guide is typically organized into six sections:
What to do
How to do it
How to use this skill further
Results you can expect
Related items (for cross reference)
Recommended Readings

4. Inclusion & Diversity
Maya has worked with business leaders in creating high performing organizations through development of work cultures that tap the knowledge, experience, and skills of their people.

Through diversity efforts, organizations become more competitive in the marketplace, are able to retain and attract talents, and create a mutually supportive environment.

5. Cross-cultural Effectiveness
Born and raised in Taiwan, Maya has traveled extensively and worked with clients around the world. She has first hand experience working across cultures and has designed and delivered a well-received series of cross-cultural programs for global organizations and their people.

Global Business Skills
Living and Working in China
Living and Working in Hong Kong
Living and Working in Thailand
Living and Working in Singapore
Living and Working in Malaysia
Living and Working in Korea
Living and Working in Japan
Living and Working in Taiwan
Living and Working in the U.S.A.
Doing Business with Chinese
Doing Business with Koreans
Doing Business with Japanese
Doing Business with Americans

6. Organization Development/Management Skill Training
Maya has designed and conducted training programs for corporate clients and government leaders in the following areas:

Change Management
Innovation
Communication
Conflict Management
Motivating People
Developing people: Coaching, Giving and Receiving Feedback
Leadership
Teamwork - intact team, virtual team, multicultural team
Problem Solving

Education

Maya received her B.A. in Journalism and Business Management from National Chengchi University in Taiwan, and Master's degree from Annenberg School of Communications at the University of Pennsylvania.

Clients

Her clients (partial list) include: Agilent, Allergan, AMD, American Airlines, Applied Biosystems, Arco, AT&T, Budget Rent-a-Car, Callaway Golf, Chase Manhattan Bank, City of San Diego, Conexant, Detroit Edison, Ericsson, General Motor, Honeywell, John Hancock, IMS Health, Johnson & Johnson, Kodak, KPMG, Labatt Breweries, Las Vegas Metro Police, Lever Brothers Thailand, Los Angeles Police Department, Merck, Mirage, Nokia, Northern Telecom, Northrop Grumman, Novellus, Ortho McNeil, Parker Hannifin, Qualcomm, Schering-Plough, Sematech, Semiconductor Research Corp., Shell, Siemens, Southern California Edison, Sun Microsystems, Texaco, Toyota, Unocal, U.S. Postal Service, UBS, University of Southern California, and Warner Lambert.

Publications

Maya is the co-author of "Global Leadership: The Next Generation" (Financial Times Prentice Hall, 2003)

She is a contributing author to the following:
"Coaching for Leadership: How the World's Greatest Coaches Help Leaders Learn" (Jossey-Bass, 2002)
"Partnering: The New Face of Leadership" (AMACOM, 2000)
"A Study in Excellence: Management in the Nonprofit Human Services" (1989)

In addition, she is the author of the following publications:

• AT&T Leadership Competencies Resource Guide
• Budget Values: Personal Development Resource Guide
• Calpers Leadership Resource Guide
• Eastman Kodak Company Leadership Inventory Resource Guide
• Johnson & Johnson Global Leadership Profile Development Guide
• Johnson & Johnson Advanced Manager Leadership Development Guide
• Johnson & Johnson Executive Leadership Development Guide
• Johnson & Johnson Individual Contributor Leadership Development Guide
• MediaOne Executive Development Resource Guide
• MediaOne Leadership Development Resource Guide
• Mirage Leadership Resource Guide
• Northern Telecom Manager's Resource Guide
• Schering-Plough Leadership Characteristics Resource Guide
• SIEMENS Coaching Manual
• Sun Microsystems Learning Prescriptions

She also has an extensive list of publications of Management, Leadership, Global Business Skills, Multicultural Team-Building, and Leadership Development Resource Guide as well as a well-received series of corporate training manuals on doing business with China, Taiwan, South Korea, Japan, Malaysia, and Singapore.

Backgrounds and Experiences

Born and raised in Taipei, Taiwan, Maya is fluent in Mandarin Chinese, Taiwanese, and English. Prior to her work as a consultant, Maya was an anchor for the China Broadcasting Company in Taiwan. She has lectured at the University of California, San Diego and University of Southern California.

Maya lives in San Diego, California with her husband and 6-year-old triplets.

Professional Affiliation & Community Involvement

Founding Partner and Senior Consultant, Alliance for Strategic Leadership (A4SL)
Senior Executive Coach, Marshall Goldsmith Partners
Co-chair of the International Board of Advisors, Worldwide Association of Business Coaches (WABC)
Honorary Chair of the Business Advisory Council, The National Republican Congressional Committee
Former Board of Director for the Girl Scouts, San Diego-Imperial County; Commission of the Status for Women (City of San Diego); Workforce Development Council; and Asian Business Association of San Diego.